Cancellation Policy
Understand our cancellation windows, fees, and refund process
Free Cancellation
- Cancel 5 or more days before the trip start for a full refund — no fees.
- If the trip was booked within 5 days of the start date, you have a 2-hour free cancellation window from the time of booking.
Late Cancellation Fees
Fees are based on how close to the trip start you cancel.
Less than 5 days, more than 2 days
40% of the first 5 days
Less than 2 days
50% of the first 5 days
2 days or less
50% of total + 100% delivery fee
Last Minute / No-Show
12 hours or less before trip start
60% of total + 100% delivery fee
A no-show is defined as any of the following:
- Cancelling within 12 hours of the trip start time
- Failing to arrive within 2 hours of the scheduled pickup
- Not presenting a valid driver's license
- Not providing full payment at the time of pickup
Early Returns
No credits or refunds are issued for early returns unless the host explicitly accepts a shortened rental period. Please contact your host directly to discuss any changes to your trip dates.
Host Cancellation Fees
Hosts are subject to fees when they cancel a confirmed booking.
Less than 5 days before trip
$50
More than 5 days before trip
$25
Host cancellation fees are waived if the guest rebooks with the same host within 24 hours.
Flight-Related Cancellations
If your flight is delayed or cancelled, you may be eligible for a partial refund.
With valid flight delay/cancellation documentation
80% refund
- You must notify us at least 1 hour before the scheduled rental start time.
- Documentation must be submitted within 24 hours of the original rental start.
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