WARNING LIGHT ON THE DASHBOARD, MECHANICAL ISSUES & ROADSIDE ASSISTANCE
We're sorry to hear about your troubles. These things can happen.
WARNING LIGHT ON THE DASHBOARD:
What to do if a warning (indicator) light/message appears on the dash:
Mercedes Sprinter Vans come with many features, including safety and performance features, and numerous
warning/indicator lights. These lights get triggered by extremely sensitive sensors. Even small factors
like high outside temperatures, altitude changes, different brands of diesel, and cold temperatures may
trigger a light or message on the dash.
Don't panic. You may continue driving, but please contact your host if a light comes on. Try to text a
photo of the light/message that's showing. If there's a performance issue or message accompanying the
light, text/call your host immediately.
What if a tire light comes on? Do I have a flat tire?
If a tire light comes on, you
may have a slow leak, a flat, and most commonly a defective tire pressure sensor. Please slow down and
safely pull over, ideally off the road. Then:
- Text your host, (search your email for your host's contact information).
- Contact Discounttire.com or AmericanTire.com to find a free tire fix near you.
- You may pump up the tire to the recommended pressure.
- Arrange for roadside assistance to address the issue promptly.
Note: If your tire isn't visibly low, you may continue driving, but keep an eye on it.
ROADSIDE ASSISTANCE
All US and European trips are covered by a free 24-hour Roadside Assistance program.
Steps to get roadside assistance:
- Ensure your safety first.
- Contact your host via text or call. Leave a message and wait a few minutes.
If there's no answer
within 30 minutes, proceed and text your host with status updates.
- If it's late at night or you can't reach your host and need towing:
- For Sprinter vans, call
1-800-367-6372 Mercedes-Benz roadside assistance. or click here.
- For Transit vans, contact Ford
Motors 24-hour roadside assistance atl 1-800-241-3673 or click here.
Note: AAA members may contact
them, but they often can't tow large vans or help with rented vans.
- Ideally, get the issue fixed on the spot.
- If repair is needed, have the van towed to the nearest shop recommended by roadside assistance.
- For repairs requiring a replacement van, email us for assistance. We may have options, but there's no
guarantee.
Remember: Contact your host first for any repair requests and alternative vans. Email us
for additional assistance. Important: Repairs, parts, or towing will NOT be reimbursed or covered if not
pre-approved by your host.
Sprinter Rentals will do everything possible to assist you. Contact Mercedes-Benz or Ford Motors 24-hour
roadside assistance for fixes or towing for evaluation/repairs. Please note that we don't offer
reimbursements or refunds for lost time, missed events, tickets, flights, or loss of income due to van
issues. We'll reimburse you for repairs if authorized by your host. We won't pay for alternative
transportation. You may receive a refund for rental days lost, subject to the cause of needed repairs.
