Privacy Policy
How we collect, use, and protect your personal information.
Information We Collect
We collect the following types of information when you use our services:
- Personal information such as your name, email address, phone number, and mailing address
- Payment information including credit card details and billing address
- Driver's license and identity verification documents
- Vehicle preferences and rental history
- Usage data including browsing behavior, IP address, and device information
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us provide and improve our services:
- Process and manage your vehicle bookings and reservations
- Communicate with you about your reservations, updates, and support requests
- Improve our services, website functionality, and user experience
- Send marketing communications and promotional offers (you can opt out at any time)
- Verify your identity and prevent fraud
- Comply with legal obligations and regulatory requirements
Information Sharing
We may share your information with the following parties:
- Hosts — to fulfill your vehicle bookings and reservations
- Payment processors — to securely process your transactions
- Insurance providers — to provide coverage for your rental period
- Law enforcement — when required by law, court order, or legal process
We never sell your personal data to third parties.
Data Security
We take the security of your data seriously and employ multiple measures to protect it:
- Industry-standard encryption for data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
Your Rights
You have the following rights regarding your personal data:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Data portability — receive your data in a structured, machine-readable format
Cookies & Tracking
We use cookies and similar technologies for the following purposes:
- Essential site functionality and security
- Analytics to understand how visitors use our website
- Personalization to tailor your browsing experience
You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal data for the duration of your account plus 7 years after account closure for legal and tax compliance purposes.
Children's Privacy
Our services are not intended for users under the age of 25. We do not knowingly collect personal information from individuals under 25 years of age.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes via email prior to the changes taking effect.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at [email protected].